Archive for the ‘Tips & Tricks’ category

2 Ways to Recover iTunes Backup Password on Mac OS X

April 7th, 2016 by Admin

“Hi! I’ve forgotten the password for the local iTunes backup on Mac OS X. How do I reset or recover my iTunes password? Please help!”

Forgotten iTunes backup password is a common problem, because the password is rarely used until we need to restore iPhone or iPad from iTunes backup. What should you do if you’ve lost the password for your iTunes backup? In this tutorial we’ll show you two simple ways to recover iTunes backup password on Mac OS X.

Method 1: Recover iTunes Backup Password with Keychain Access on Mac

The Keychain Access application is Mac OS X’s built-in password manager. It stores a wide variety of passwords for email account, website, servers, itunes backup, etc. When you change or reset the password for iTunes backup, the password will also be stored in Keychain if you’ve checked the “Remember this password in my keychain” option.

If your iTunes backup password is stored in Keychain, you can recover it easily by following these steps:

  1. On your Mac, go to /Applications/Utilities/ and open Keychain Access app.
  2. Under the Keychains section on the left-hand side of the app, select login. You should now see a list of websites and applications that use Keychain Access to store login information. Scroll down through this list until you get to the login item named “iPhone Backup“.

  3. Double-click the “iPhone Backup” login item. This will open a new window with more details about your iTunes backup account. From this screen, check the “Show password” checkbox.

  4. You will be prompted to enter your Mac OS X user password to authenticate. Once entered, click the Allow button to continue.

  5. Once that’s done, you’ll return to the previous window showing all the details including the password in plain text. Make a note of it and ensure it’s kept somewhere secure so you can remember it the next time.

Method 2: Recover iTunes Backup Password with iTunesKey

What to do if your forgotten iTunes backup is not stored in Keychain access? Is there any hope? Luckily there is a handy iTunes password recovery tool – iTunesKey, which allows you to recover / decrypt iTunes backup password. But this program needs to run from within Windows. So if your iTunes backup is created and saved in Mac OS X, simply transfer the Manifest.plist file to a Windows-based PC and you can then use iTunesKey to recover your password. Here’s how:

  1. To get started, we need to find the iTunes backup location in Mac OS X. Simply hit Command + Shift + G on keyboard to open the Go To Folder screen. Type the following path and click Go.

    ~/Library/Application Support/MobileSync/Backup/

  2. A Finder window will open and you can see a folder named with the UDID (unique device identifier) of your iPhone. Open that folder and copy the Manifest.plist file to your external USB thumb drive.

  3. Attach the USB thumb drive to a Windows-based computer and run the iTunesKey application. When iTunesKey launches, click on the button to select the Manifest.plist file.

  4. Select one of the recovery methods: Brute-force attack, Mask attack and Dictionary attack, and click Next. Follow the instructions to perform the password cracking. After your iTunes backup is recovered, write it down so you’ll never forgot it.

Reset Lost Admin Password on Dell PowerEdge with RAID

April 6th, 2016 by Admin

Forgot Windows Server admin password for your Dell PowerEdge server? Most of password recovery Live CDs lack the RAID drivers so your hard drive won’t show up after booting. In this tutorial we’ll walk you through the steps of resetting lost admin password on Dell PowerEdge with PCUnlocker Enterprise.

What You’ll Need:

  • A USB thumb drive (or a blank CD)
  • The ISO image of PCUnlocker Enterprise – You can try the trial version before purchasing the full version
  • Dell RAID drivers – Click here to download the RAID drivers for Dell PowerEdge, or check out this article on how to download / extract Dell drivers directly from Dell official website
  • A working PC for making the Live CD/USB

Reset Lost Admin Password on Dell PowerEdge with RAID Controller

  1. Before getting started, use a working PC to download and install ISO2Disc, a free utility that specifically designed to create bootable CD / USB drive from ISO image.
  2. Launch ISO2Disc and click on Browse button. Select the ISO image of PCUnlocker Enterprise in your PC. Select “Burn to USB Flash Drive” and click on Start Burn.

    After the burning is complete, copy the RAID driver files you’ve downloaded and paste them in the root directory of your USB drive.

  3. Once you have your bootable USB drive, plug it in to a USB port on your Dell PowerEdge server. Power on the server and quickly and repeatedly press the F2 key to enter the BIOS Setup.
  4. In the BIOS menu, scroll down to the option for “USB Flash Drive Emulation Type“. Use the space bar to change this to “Hard disk“.
  5. Then go to the Boot Sequence option and press Enter. The USB device will now appear as a hard drive in your boot options. Use the space bar to enable or disable boot options and the + or – keys to change their order in the boot sequence.

    dell-poweredge-boot-order

  6. After making these changes in your BIOS settings, press ESC and choose “Save and Exit“. Your server will reboot from your USB drive.
  7. Wait for the PCUnlocker program to launch. The program might prompt you to select the SAM file because it can’t recognize your hard drive. So you have to load the RAID driver on the fly. Click on the Options button at the bottom of the screen, and then select “Load IDE/SCSI/SATA/RAID Driver“.

  8. When the file open dialog appears, choose the RAID driver setup .inf file stored on your USB drive. Click Open.

    dell-poweredge-raid

  9. Once the driver is loaded successfully, you’ll see a list of user accounts stored in the Windows SAM file. Choose the administrator account and click on Reset Password button to remove the password.

  10. Reboot your server and unplug the USB thumb drive, you can then log back in to your Windows Server admin account without password. Done!

How to Fix “The signature of this program is corrupt or invalid”

April 3rd, 2016 by Admin

When you download a software with Microsoft Edge or Internet Explorer, you might receive the error message saying “The signature of this program is corrupt or invalid“.

edge-warn-signature-corrupt

ie-warn-signature-corrupt

Recently we’ve also heard of our customers having this issue when downloading the Lock My Folders program in Windows 10, so we spend lots of time trying to reproduce this issue. We finally got to the bottom of the issue (we believe).

The signature was never corrupt or even invalid. Microsoft released a cumulative security update KB3140745 for Windows 10 that deprecated support for SHA1 code signing certificate. Any programs signed with SHA1 certificate after January 1st, 2016 will be flagged as an invalid signature. In this tutorial we’ll explain how to check if your downloaded program is signed with SHA1 or not, then discuss the methods to get around the download issue.

How do I know if a program is signed with SHA1?

  1. Right-click on your program and select Properties.
  2. Click on the Digital Signatures tab.
  3. Select the signature and click on the Details button.
  4. Click the View Certificate button.
  5. Click the Details tab.
  6. Look at the Signature hash algorithm.

    sha1-certificate

Methods to fix “The signature of this program is corrupt or invalid”

If you are the software developer, just contact the CA to re-issue or replace your SHA1 certificate with a new stronger SHA2 certificate, then sign your program with SHA2 certificate and the issue will be resolved.

If you download software from a reliable website and get the “The signature of this program is corrupt or invalid” error message, here are 3 ways to work around this problem:

  • When you see the a pop-up message that says the signature is corrupt or invalid, click on View downloads button.

    edge-warn-signature-corrupt

    Next right-click on the file in downloads and choose Run anyway.

    edge-run-anyway

    If Windows 10 Smart Screen displays a warning that the app cannot be recognized, click More Info and click Run Anyway to install.

  • Uninstall the Windows update that causes this issue. I can reproduce the problem by installing KB3140745 on Windows 10. I then uninstall this single update and it fixed the problem. If you’ve turned on automatic updating, you can block that specific update in Windows 10 so it won’t be installed any longer.
  • Only the browsers from Microsoft block SHA1 code signing certificate now. Chrome and Firefox still accepts SHA1 certificate. So you can get around this problem by downloading with Chrome or Firefox browsers.

Fix “You’ve been signed in with a temporary profile” Error in Windows 10 / 8 / 7

March 24th, 2016 by Admin

After you log on to a Windows user account, you may face the temporary profile issue and some of your desktop icons & files are disappeared. A notification pops up in the right bottom corner of the taskbar, saying:

“You’ve been signed in with a temporary profile. You can’t access your files, and files created in this profile will be deleted when you sign out. To fix this, sign out and try signing in later. Please see the event log for more details or contact your system administrator.”

temporary-profile

In Windows 7, the error message looks like:

“You have been logged on with a temporary profile. You cannot access your files and files created in this profile will be deleted when you log off. To fix this, log off and try logging on later. Please see the event log for details or contact your system administrator.”

So I did a quick Google search and it seems that this is a common issue. This problem usually occurs if the user profile was accidentally moved or deleted from the system. Any changes that you make to the current desktop are lost after you log off the system. In this tutorial we’ll explain the step-by-step procedure to fix temporary profile issue in Windows 10, 8 and 7.

How to Fix “You’ve been signed in with a temporary profile” Error?

Before getting started, you need to find the SID (Security Identifier) of your user account that is experiencing the temporary profile problem. To do this, just press the Windows + R keys to open the Run box. Type cmd and press Enter.

cmd

When the Command Prompt launches, type the following command, replacing Tom with the name of your affected account. Press Enter and you’ll see the SID that will be used in steps below.
wmic useraccount where name='Tom' get sid

wmic

After finding the SID, close the Command Prompt. Now we begin to fix the registry settings. Press the Windows + R keys to open the Run box. Type regedit and press Enter.

regedit

When the Registry Editor opens, navigate to the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Expand the ProfileList subkey, you will see the SID keys for all the users on the machine. As we’ve found the SID of your affected account above, just click that SID key (without .bak), you’ll see the “ProfileImagePath” entry in the right pane that points to a temporary profile.

temp-profile-key

Double-click the ProfileImagePath entry to edit the values data. Type the correct profile path and click OK. If you don’t know the correct profile location, open Windows Explorer and browse to C:\Users. In my example, I want to set the account to use the profile folder named Tom, so I point ProfileImagePath to C:\Users\Tom. If your profile folder was already corrupted or deleted, just delete the SID key.

profile-folder

Next, right-click on your old SID key that is maked as .bak, and then click on Delete.
original-profile-key

That’s it. Log off or restart your computer. Windows will sign in to your account with a local profile instead of a temporary profile, and you will no longer receive the temporary profile error.

4 Ways to Disable Windows 10 AutoPlay

March 18th, 2016 by Admin

When you insert a CD or USB drive into your computer, an AutoPlay menu appears and asks how you want Windows to handle the device. In Windows 10, you can configure AutoPlay to automatically open photos or play videos on a removable media when you plug it into your PC. If AutoPlay annoys you, here are 4 simple ways to turn off / disable AutoPlay in Windows 10.

autoplay

Method 1: Disable Windows 10 AutoPlay Using Settings Charm

  1. Press the Windows key + I to open the Settings charm app.
  2. In the Settings app, click on Devices.

    settings-charm

  3. Click on AutoPlay on the left side, and switch off “Use AutoPlay for all media and devices“.

    turn-off-autoplay

    Now you will never see the AutoPlay window pop up when you plug in a USB or insert a disc to your Windows 10 PC.

Method 2: Disable Windows 10 AutoPlay Using Control Panel

  1. Press the Windows key + X to open the WinX menu. Click on Control Panel.
  2. By default, the Control Panel opens to the category view. Change it to display with Large icons. Next click the AutoPlay icon.

    control-panel

  3. In order to turn off AutoPlay, uncheck the the “Use AutoPlay for all media and devices” box. No need to select the default action for each type of media and device listed below it, because those options only work when you turn on AutoPlay.

    not-use-autoplay

  4. Click Save and you’re done!

Method 3: Disable Windows 10 AutoPlay Using Registry Editor

  1. Press the Windows key + R to open the Run box. Type regedit and press Enter.
  2. Navigate to the following registry key:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers
  3. Double-click on the DisableAutoplay entry on the right pane, change its value from 0 to 1.

    DisableAutoplay

  4. Close Registry Editor and you’re done!

Method 4: Disable Windows 10 AutoPlay Using Group Policy

  1. Press the Windows key + R to open the Run box. Type gpedit.msc and press Enter.
  2. When the Local Group Policy Editor opens, browse to:
    Computer Configuration > Administrative Templates > Windows Components > AutoPlay Policies
  3. In the right-hand side pane, double-click “Turn off AutoPlay” to open the Properties box.

    group-policy-editor

  4. Click Enabled, and then select “All drives” from the “Turn off AutoPlay on” box to disable AutoPlay on all drives.

    disable-autoplay

  5. Reboot your computer. Now you’ve turned off AutoPlay for all media and devices in your account in Windows 10.

How to Remove Windows 10 / 8 and Install Windows 7

March 16th, 2016 by Admin

“My laptop came with Windows 8 preinstalled. I really don’t like the new interface of Windows 8. I want to uninstall Windows 8 and install Windows 7. How to go about it?”

If you don’t like Windows 10 / 8, or the new OS doesn’t work as you expected, you might want to downgrade to Windows 7. In this tutorial we’ll walk you through the steps of removing Windows 10 / 8 and then install a fresh copy of Windows 7.

How to Remove Windows 10 / 8 and Install Windows 7?

Before get started, you need to prepare a Windows 7 installation disc. Make sure any important files already on your PC are backed up on a portable hard drive or an online backup solution.

Part 1: Disable UEFI and Enable Legacy Boot

New Windows 10/8 PCs come with UEFI firmware and Secure Boot enabled. Starting with Windows 8, Microsoft replaced BIOS with UEFI. Secure Boot will prevent Windows 7 installation disc from booting, so you need to disable the Secure Boot option and enable Legacy/CSM boot.

Here’s how to enable Legacy boot on a Windows 8 ASUS notebook:

  1. When powering on the computer, quickly and repeatedly press F2 to enter BIOS Setup.
  2. In the Security menu, use the arrow keys on your keyboard to select the Secure Boot Control option. Press Enter to set it Disabled.

    asus-secure-boot

  3. Go to the Boot menu, enable Launch CSM.

    asus-csm-mode

  4. Press F10 to save and exit.

Your BIOS may be different. If you don’t know how to access the UEFI/BIOS or couldn’t find the UEFI secure boot option, please check out the following articles:

Part 2: Convert Partition Scheme from GPT to MBR

Now we need to convert the hard drive from GPT to MBR, because Windows 7 couldn’t be installed on GPT partition. Follow these steps:

  1. Put the Windows 7 installation disc in your optical drive and restart to boot from it. You may have to change the boot sequence in your BIOS if it doesn’t boot to the CD. Watch for the “Press any key to boot from CD or DVD” message. Press a key as indicated.

    press-key-boot-cd

  2. When Windows 7 Setup appears, you’re asked to choose your preferred language and keyboard method. Just press Shift + F10 to launch the Command Prompt.

    language-to-install

  3. In the Command Prompt, type the following commands one by one, press Enter after each.
    diskpart
    list disk
    select disk 0
    clean
    convert mbr
    exit

    This will delete all partitions on your hard drive and convert it to a MBR disk.

    convert-mbr-parition

  4. Now close the Command Prompt. You’ll return back to Windows 7 Setup screen.

Part 3: Install Windows 7

  1. Once you come back to Windows 7 Setup Screen, select your language and click Next.

    language-to-install

  2. You will be now taken to the Install now menu. Click on Install Now to proceed.

    install-now

  3. Review the license agreement, and click “I accept the license terms“.

    accept-license-term

  4. On the Which type of installation do you want? window, click Custom (advanced).

    installation-type

  5. The next step is to choose where you want to install Windows 7. Inexperienced users can simply highlight the unallocated space and click Next.

    where-to-install-windows

    If you want to split the hard drive into two or more partitions, click on “Drive options (advanced)” which allows you to create new partitions, format or delete them. When it’s done, select the partition you want to install Windows 7 on and click Next.

    repartition

  6. Windows will begin installing. Now you can sit back and relax for a while, because this part is automatic. During this process, the PC will also restart on its own—don’t panic, that’s just part of the installation process.

    installing-windows

  7. When the installation is complete, you’ll go through the first-time setup process: type your computer name, set up a user account and password, enter product key, etc.